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At Portable John Inc., a portable restroom company based in the Chicago suburbs, asking for and responding to customer feedback has been...

Years ago, our down period in the winter generally went from the beginning of November to the beginning of March. Those four...

Direct mail. Yellow Pages. Recognize these terms? Those methods of advertising a business and gaining customer referrals are all but dinosaurs in...

Some days, it can be really hard to keep your staff on point and excited about their jobs. Depending on their job,...

Your company is probably active on social media — but even if it isn’t, your employees probably are, and what they say...

As a business consultant, I see lots of financial reports. Most of them have a few “slinky knots” in them … accounts...

Let’s be honest. When you have a small business, you don’t have a ton of free time. You are delivering toilets, taking orders,...

The NFL has 32 teams, not groups. Teams. All teams are groups, but not all groups are teams. Calling a group a...

No matter the size of your business, everyone is excited when you bring on a new customer. A local town goes out...

As an employer, it is important for you to give your team members time off. They need some extended break periods to...

Every year, you search for new job leads, cold-call new and old customers, and send emails trying to get new orders. At the...

Think you do your best at your portable restroom business? You probably do, but there’s always room for improvement, right? Or at...

The world of vacuum trucks has changed and grown over time, and those entering the field now are exposed to something that...

“Ellen, call me. My team wants to know why we are changing everything. Why we are moving to a new pricing plan....