Deborah is sitting in her office reviewing monthly reports as she listens to routine bustling of her staff. Suddenly, she hears a single voice amidst the regular noise. It is Mary, the receptionist, attempting to get a word in as she deals with a rather stubborn and authoritative customer. The call is placed on hold and is transferred into Deborah’s office. Mary announces, “Mr. Money is on the phone; he is angry and is demanding your help.”As she reaches for her phone, Deborah recognizes that how she handles the next few seconds will determine whether Mr. Money will raise or
