4 Steps to Turn Around an Irate Customer

Your customer is mad as hell and he wants some answers. Learn how to defuse any customer complaint and get them back on your side.
4 Steps to Turn Around an Irate Customer
Joe Curcillo

Deborah is sitting in her office reviewing monthly reports as she listens to routine bustling of her staff. Suddenly, she hears a single voice amidst the regular noise. It is Mary, the receptionist, attempting to get a word in as she deals with a rather stubborn and authoritative...

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