Customer Service Articles

Look for telltale signs you need to work on your business relationships. Then make some changes before you lose a good client.

Encourage your customers to promote more sanitary conditions

Don’t fall back on an offer to extend free service after a mistake. Get creative, and develop an apology or thank you program customers will remember!

Unhappy being cooped up in a factory job, Canada’s Dan Grenier found his dream job getting outside and running a portable sanitation service route.

10 tips for effectively handling customer complaints

When called to provide a new product or service, NOR-CAL Portable Services won’t give “no’’ for an answer.

The Fourth of July is often the first real “test” of your operations readiness. Here are a few tips to keep your business on track for a successful season.

What do you do when a frugal festival customer repeatedly refuses to order enough restrooms to ensure the cleanliness of your units?

Ah, summer ... the season when everyone seems to be relaxing and having fun, except you and your employees. Sure, it’s going to be hectic, but could it be better?