Entries Tagged Customer Service

If you’ve ever been to a Disney amusement park, it’s an experience you won’t soon forget. The staff, or cast members as...

Puyallup, Wash., portable sanitation company Honey Bucket recently announced the launch of a mobile website to serve customers using smartphones and tablet...

When Braden Jones saw a pattern of breakdowns in his vacuum service fleet at Ace Enterprises Inc., near Baton Rouge,...

The Pumper & Cleaner Environmental Expo International will return to Indianapolis Feb. 25-28, 2013, bringing back everything that made the...

Business is coming back slowly, but it’s still a challenge. And that may be “The New Normal” for some time to come.More...

THE TEAM The Mortensen brothers, Chris and Dustin, operate Gallup Pumping Service, a septic/portable restroom business in Gallup, N.M. They have 15 employees...

All it took for Jamie Hunter to spot a business opportunity was to experience a few unclean portable restrooms. “It sounds a little...

Imagine you’ve met a potential new customer at a networking event and exchanged business cards. Or your crew has just picked up...

An old story says there’s a simple reason the railroads failed years ago: They thought they were in the railroad business –...

A thoughtful and thorough small-business marketing plan has made all the difference for Mary Henss since she dove into the portable sanitation...

In the past few months I’ve had two experiences where a business put something in print, and then failed to honor what...