Entries Tagged Customer Service

Steve Huff is president of Steve Huff Plumbing in Kingsport, Tennessee, a company built on customer satisfaction. Founded in 1975, Huff was...

If you were operating a restaurant, you’d be accustomed to having your business reviewed all over the place — newspapers, magazines, travel...

Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering...

I always learn a lot when I read each issue of PRO magazine, and I hope you do too. Here are my...

Success means different things to different people. But most small-business owners can probably agree that customers coming back, having happy employees who...

Ask Alex Townsend what a “big” event is and she’ll have plenty to choose from. After all, the co-owner of Philadelphia’s A...

Think you do your best at your portable restroom business? You probably do, but there’s always room for improvement, right? Or at...

As a busy technician at Northwest Cascade/Honey Bucket in Puyallup, Washington, logging more than 100 miles a day or more, Mark Snyder...

It could have been timing, or just fate. Whatever it was, it was enough to lure Paul Liniger from corporate America back...

Busy contractors may wish they could take back something they said in the heat of the moment or because it seemed like...

In the portable sanitation business, special event contracts contribute a good chunk of your summer revenue. Winning those bids can be challenging...

Your toilet paper could be softer. … Your units are always placed too close to my building. … Your employees are always...

Managing a fleet of drivers can be difficult, to say the least. There are always inefficiencies for reasons such as routing issues,...

Can you imagine renting a car, running it into a tree and then not having to pay for the damages? Of course...