Entries Tagged Customer Service

Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are...

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is...

We need portable restroom professionals! Plans are moving full-speed ahead for Water & Wastewater Equipment, Treatment & Transport (WWETT) show in Indianapolis Feb....

Successful portable restroom operators and liquid waste professionals reach a point where they need to decide how far to extend their service...

We need portable restroom professionals! The PSAI normally provides education for the portable sanitation attendees — however, they have declined to participate...

People in the industry often ask me how to value a portable restroom service company. It’s a great question since businesses and...

Many companies are social media savvy, but social media marketing is still relatively new and unknown — and sufficiently time-consuming — that...

When it comes to serving the oil and gas industry, all that glitters isn’t black gold. Yes, the profit potential can be...

Don’t let the advent of social media fool you: While businesses need to have a presence on sites such as Facebook and...

If you’ve been in the portable sanitation industry for more than, say, an hour, you know customers’ perceptions are slightly jilted when...

Welcome to the final day of the 2014 Pumper & Cleaner Expo in Indianapolis. Today, meet me 8 to 10 a.m. at...

It’s January. Time to clean out files. Organize offices. Update software. Make plans. ‘Tis the season of resolutions and new beginnings. That...

In a competitive market, it might take an extra punch of color, a different shape or maybe an advertising wrap for a...

Afew days ago, I received an invoice for work my friendly neighborhood excavating contractor performed at my house. At the bottom of...