Customer Service Articles

Savvy customers won’t fall for your old-school advertising tactics. It’s time to embrace change.

A constant industrywide focus on quality service is needed to build the confidence of portable restroom users.

Don't squander valuable time on unproductive efforts. Here are 8 simple ways to promote the portable sanitation industry and advance your business.

And how it could be hurting your business.

Will your event customers pay a little extra for added convenience or a more satisfying user experience?

Careful restroom placement is vital for streamlined service — and customer convenience.

Do your customers only have nice things to say about your company? Think again. Perhaps it’s time to ask.

Don’t let customer complaints ruin your day — or your business. Crank up the customer services and learn from those grievances.

Nature versus nurture. Like versus follow. Learn why your special event relationships are missing the mark, and find out where to make some changes.

This three-day profit-pumping series will not disappoint. Last year’s attendees are still talking about it. Don’t miss out!

Heed the cliché: If you take care of your customers, they'll take care of you. Let's crack the repeat customer code.

Crabby customers beware. We rounded up these straightforward ways for you to handle those bad-tempered clients.

Act fast! Speaker proposals for the 2015 WWETT Show must be submitted by Aug. 1.

Learn how to optimize the size of your service territory.