Entries Tagged Customer Service

One of your regular customers calls to say his restroom blew over and can’t be used until it’s serviced. He asks you...

A big event is more than just a big sale for your company. It means hours of planning and very careful coordination.You...

You know what they say about good reputations: They take a lifetime to build, but only a second to destroy. That’s true...

Customer reviews matter. Reviews and star ratings, posted to sites like Yelp, Angie’s List, Facebook and Google, help other customers make confident,...

As the year comes to a close, we take a look back at some of the top stories on promonthly.com. If you...

You may have a lot of competition, depending on where your business is located. We are located in the Northeast and I...

When seeking to draw repeat business, the most important factor isn’t necessarily the quality of the service you provide, nor even the...

When Todd Fitch and his wife, Kristin, purchased a San Francisco-area fencing company in 2006, they did not originally envision owning a...

“Are you satisfied with the service you received?” That is a tough question to ask. You’re opening yourself up to a variety...

As you can probably attest from your own personal experience, most people don’t have a lot of cash on hand these days....

Even though I would like to believe that Royal Flush is the perfect company, we all know there is no such thing....

Anyone who has ever worked in sales knows how hard it is to get a customer. After you convert a new customer,...

What impresses people most at a wedding or special event — decorations, food, music, drinks? The restrooms don’t usually make the list...

Ask any coach and they will tell you how hard it can be to build a good team. That same thought applies...