Customer Service Articles

It requires extra work and creative problem-solving, but PROs provide critical assistance after natural disasters

Online shoe seller Zappos brings its trendy brand of marketing and wacky new features to portable sanitation event service

PROs and pumpers need to be prepared to provide emergency services even during the busy season

Mistakes are unavoidable during the hectic summer months, but keeping your established processes in place helps minimize them

A good restroom trailer rental agreement will help you handle accidents and surprises like a boss

It’s important to come up with a marketing game plan to get your restroom trailer options out in front of customers

Educating yourself and your customers about the operation of your restroom trailers is important for successful rentals

When a customer’s demands cause you to lose money, it’s time to cut ties

It’s your job to guide your customer into making the right placement choices

Not every event will go smoothly, and you need to be prepared to deal with some difficult clients

Train your employees thoroughly on how you want your portable restroom company represented via email and over the phone

Writing thorough contracts shows customers you’re professional and lets them know up-front what to expect from your company

Free emergency cleanings can be part of good customer service but you may be just losing profit

If you don’t thoroughly plan out every detail of your special event service, you’ll end up losing profit