Entries Tagged Customer Service

When business owner Eric de Jong, 58, launched Diamond Environmental Services in San Diego in 1998, he had one simple goal in...

From analyzing financial metrics to rating employees’ performance to ensuring that training and quality-control measures are effective, A-1 Little John Site Services...

Gerardo Raya learned a lot about satisfying customers from years managing Hispanic grocery stores. He also learned the value of keeping team...

When hiring technicians, many business owners look for skills or experience during the hiring process.These are critical and important things to consider,...

We have all received calls from the superintendent on a job site unjustly accusing our company of causing damage, whether it is...

In industries like pumping and portable sanitation sectors where trust is paramount, few things can generate customer loyalty quicker than transparent pricing. As a...

As readers of Portable Restroom Operator, you’ve seen our On Location feature. Have you ever considered putting yourself and your business out...

In the world of sales and customer service, what people say and what they mean are not always the same thing. Unfortunately,...

Very often, a cornerstone of so many portable restroom businesses isn’t the public face of their company, but rather someone working in...

Do these example scenarios sound familiar?The lawn service had to go. I used them for over 15 years, and by the last season,...

When hiring portable restroom service techs or drivers, most business owners look for skills or experience during the hiring process. These are critical...

When Chad and Melissa Hasz bought a portable restroom business in Bangor, Wisconsin, from the previous owners, it came with more than...

PROmonthly.com is honoring World Portable Sanitation Day and World Toilet Day (Nov. 19) all week long. Here, we’ve rounded up sage advice...

As a business owner, you understand the importance of growth. Without it, your portable sanitation business may struggle to survive in a...