Customer Service Articles

Portable restroom services are all about the customer, so knowing how to communicate with them is vital to business success

Part I of a two-part series, this article focuses on the O&M side of running a year-round portable sanitation juggernaut. Part II will focus on the fiscal and people side.

Brothers Kaleb and Eli Davis have built Davis Portable Toilets from the ground up with nothing but grit and determination

Why reframing sales as service helps techs overcome the stigma, serve customers better and strengthen your business

Revisit some of this year's most popular online articles and topics

Family-owned Ness Pumping Service & Porta-Potty Rentals has never forgotten who helped them succeed

Clean Restroom Rentals is committed to expansion while staying true to its core values of first-rate cleanliness and customer service

Forget gimmicks and flashy deals — the secret to customer loyalty is showing up, following through, and treating people like they matter

Don’t let a negative review tarnish your reputation, but instead use it as a platform to show your true colors

Approaching 30 years in business, Diamond Environmental continues to radiate in the portable industry

Metrics-oriented approach powers growth at Texas company