Entries Tagged Customer Service

Business owners typically take a lot of pride in their independence, their autonomy and their ability to get things done — and...

Ask Roy Baring, 38-year-old owner of San Antonio’s Tex-San Site Services, how he works to keep his clients happy, and he will...

Alicia O’Neill has only been operating Western Site Services for a few years, but she grew up in a family of portable...

Although Neil Sedaka and Howard Greenfield may have been right about love relationships when they penned their hit, "Breaking Up Is Hard...

The coronavirus has the world’s attention. Public reactions seem to range from media coverage eye-rolling to mass toilet paper shortages. One thing is...

Relationships matter — not just in your personal life, but in your business life, too. To start with the obvious point, long-term...

What’s your portable sanitation company’s superpower? Is your service faster than a speeding bullet? Do your techs have the power of invisibility...

Setting prices for your portable restroom rentals and services is a balancing act of profitability and marketability. Nothing upsets that balance like...

As I talk to PROs throughout the year, they voice a common message about breaking through a jumble of competitors without lowering...

The portable sanitation industry keeps hitting the news with stories that show your service is and will remain in heavy demand in...

Everyone has experienced this at one time or another: What you thought was going to be a simple everyday transaction for a...

You know tools can make or break a job. What would your answer be if someone asked you what is your most...

When you first launch your business, it’s usually pretty easy to keep up with your customer list. As the business grows and...

As a team leader, part of your job description is ensuring that each employee has the necessary resources to do their job...