Online Exclusives
Don’t Fall Into the Cost-Cutting Trap
Businesses that undercut their services are a frustration in this industry, but if you stay on top of how efficiently your operation is being run, you won’t be tempted to head down that road
Customer Service Articles
Online Exclusives
Customers Expect a Variety of Payment Options
From the staples of cash or check to electronic transfer options like PayPal, there are a plethora of ways these days for customers to pay you for services rendered. Here’s a look at the pros and cons of each.
Editorial
It’s No Gamble: Sani-Hut Has Dealt a Fair Hand for 65 Years and Counting
Three generations of Fred Cutlers have adapted to a fast-changing portable sanitation industry to better serve the folks around Reno, Nevada.
Editorial
The Partners at This Canadian Portable Sanitation Company Have Found Sweet Success
The owners of Honey Huts Portables found a winning combination with measured expansion, exemplary service — and a bright yellow brand
Editorial
Serving a Fleet of Dredging Barges Made Jim Jansen Think Outside the Box
Servicing floating restrooms in Wisconsin requires an innovative approach to customer service
Editorial
This Young Kansas PRO Learns His Lessons
Cole Leister is quick on the draw when changes are needed to promote and grow his restroom business.
Online Exclusives
3 Ways to Satisfy a Disgruntled Caller and Get Off the Phone
You want to answer all of their questions but still be able to get on with the day
Editorial
Robert and Wendy Garland Truly Are the Mom and Pop of Portable Sanitation
A New Hampshire couple is content with keeping a small inventory of restrooms and concentrating on personal service.
Online Exclusives
How Learning to Say 'No' Can Grow Your Bottom Line
Taking on more obligations does not always lead to positive results
Editorial
With the Right Level of Customer Service, Roy Baring Saw Endless Opportunity in Portable Sanitation
The potential is as big as the Lone Star horizon for scrappy startup Tex-San Site Services.
Editorial
They’re Fresh Faces in the Industry, but This California Company's Family Has Been Delivering Restrooms for Generations
Alicia and Jared O’Neill lean on a long history of quality service in portable sanitation as they grow Western Site Services
Online Exclusives
Keep Customers From Eyeing Up Your Competitors
Here are four reasons why you may lose customers and what you can do about it
Online Exclusives
Don't Panic: Coronavirus and Your Portable Restroom Company
As the virus continues to spread and affect people's daily routines, here's a look at what it could all mean for your company's operations
Online Exclusives
