Customer Service Articles

You want to answer all of their questions but still be able to get on with the day

A New Hampshire couple is content with keeping a small inventory of restrooms and concentrating on personal service.

Taking on more obligations does not always lead to positive results

The potential is as big as the Lone Star horizon for scrappy startup Tex-San Site Services.

Alicia and Jared O’Neill lean on a long history of quality service in portable sanitation as they grow Western Site Services

Here are four reasons why you may lose customers and what you can do about it

As the virus continues to spread and affect people's daily routines, here's a look at what it could all mean for your company's operations

This is the first in a two-part series about creative marketing

Don’t let the pricing wars grind you down

Put the loyalty of your best customers to work by developing a growing list of five-star reviews where other folks will see them and hire you, too

The state of portable sanitation is looking good, and our industry is providing vital services to festivalgoers and those in need

Follow these handy reminders on how to build a better customer service culture in your portable sanitation business

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations