Customer Service Articles

The state of portable sanitation is looking good, and our industry is providing vital services to festivalgoers and those in need

Follow these handy reminders on how to build a better customer service culture in your portable sanitation business

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations

Help your portable restroom business stand apart by investing in your service technicians

A former Texas state trooper pursues his business ownership dream through successful startup company Texan Restrooms.

The owners of Pennsylvania’s D&S Portable Toilets enjoy work on charity home makeover projects

You know who your problem accounts are, and it’s probably long past time you let them go

Don’t let a disgruntled customer catch you off guard. Follow these eight tips for dealing with bad reviews.

Clients use estimates as a cost-savings tactic, follow these tips to stand your ground and score the job

Strategies for easing customers through an acquisition