Entries Tagged Customer Service

How many times do you hear, “The customer only cares about the price?” Many small-business owners say they hear it all the...

After more than six decades in business, the T.S.F. Company — now in its third generation of family ownership — has established...

So you see a colleague violating a safety procedure while operating an excavator, or breaking office ethics protocol. Given most people’s propensity for...

A big fish is anyone who is of a higher stature than you normally play with, and if you land them, it...

Fernando Garza recalls clearly when he decided to open his own portable restroom business: It was in May of 2014. He was...

The world saw a drastic increase in online traffic and communication through the past year of working from home and social distancing,...

When we meet, there is nothing us tradespeople talk about more than second-rate firms that undercut the prices on their services. It...

Do you accept Bitcoin? Probably not. Few septic services companies take groundbreaking forms of currency, and that’s OK. However, customers do expect various payment options. If...

When you’re in business for 65 years, there are reasons for success. As the third-generation owner of Sani-Hut Co. Inc., in Reno,...

It’s been 10 years since Shawn Hiscott and two business partners took ownership of Honey Huts Portables, a restroom company in Dartmouth,...

THE TEAM Based in New Franken, Wisconsin — located just northeast of Green Bay — Jim’s John’s is owned by Jim Jansen. He...

In 2016, when Cole Leister’s father and grandmother bought a 65-year-old septic/portable restroom company from the retiring owner in Salina, Kansas, something...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

People get into the portable restroom business for a variety of reasons. For Robert and Wendy Garland, two factors converged: a need...