Customer Service Articles

A work environment where happy employees follow these professional service standards will attract and keep good customers.

Branching into providing portable restrooms for weddings led Sherry Rodriguez to start a new event business

Providing unusual and even one-time services to meet customer requests keeps them coming back

Your job gets a lot harder without returning customers, so staying in touch with previous clients is a no-brainer

It requires extra work and creative problem-solving, but PROs provide critical assistance after natural disasters

Online shoe seller Zappos brings its trendy brand of marketing and wacky new features to portable sanitation event service

PROs and pumpers need to be prepared to provide emergency services even during the busy season

Mistakes are unavoidable during the hectic summer months, but keeping your established processes in place helps minimize them

A good restroom trailer rental agreement will help you handle accidents and surprises like a boss

It’s important to come up with a marketing game plan to get your restroom trailer options out in front of customers

Educating yourself and your customers about the operation of your restroom trailers is important for successful rentals

When a customer’s demands cause you to lose money, it’s time to cut ties

It’s your job to guide your customer into making the right placement choices

Not every event will go smoothly, and you need to be prepared to deal with some difficult clients