Customer Service Articles

The owners of Pennsylvania’s D&S Portable Toilets enjoy work on charity home makeover projects

You know who your problem accounts are, and it’s probably long past time you let them go

Don’t let a disgruntled customer catch you off guard. Follow these eight tips for dealing with bad reviews.

Clients use estimates as a cost-savings tactic, follow these tips to stand your ground and score the job

Strategies for easing customers through an acquisition

You want to answer all of their questions about portable sanitation, but you want to dispense the information and get on with the day

Ensuring that your branding is an accurate reflection of your company is vitally important to your success

Colorado’s Columbia Potties chooses equipment colors and restroom scents for maximum impact with customers

Revisit these articles for tips about maintaining your high level of service through the busiest time of year  — with your sanity intact

You might be nervous to divide up your workforce, but if special events service is running your portable sanitation team ragged it’s something to consider

A site visit and lots of communication with the customer will save you time and headaches when it comes to delivering restrooms for a big event

A look back at past special events to inspire you for the busy season ahead